Outlook automatically switches to Offline mode when it can't connect to the Exchange server. Users can also use the ' Work Offline' option when the internet connection is not reliable. This helps them work seamlessly without any interruptions. The changes are saved locally in the Outlook OST data file and later synchronized with the mailbox server. When offline, the status is displayed in the status bar at the bottom as Working Offline or Disconnected. However, users can't send and receive emails when the Outlook status is displayed as Working Offline or Disconnected. If your Outlook is stuck in Offline Mode, it's critical to fix the issue and reconnect to the mail server to start sending and receiving emails. Outlook may get stuck in offline mode due to one or more of the following reasons: In this guide, we’ve discussed the reasons that can cause the ‘Outlook stuck in offline mode’ issue and methods to troubleshoot and resolve it. When the mail server is not available due to maintenance tasks or other issues, Outlook may fail to connect to the server and display the status as Disconnected. This indicates that the internet is working fine, but Outlook cannot connect to the mailbox server.
When the problem is with the internet connection, Outlook may display Working Offline or Disconnected status. The Outlook may remain stuck in the offline mode until the network is restored. Methods to Resolve Outlook Stuck in Offline Mode Error Problem with account configuration can also prevent Outlook from connecting to the mail server, resulting in Offline Mode.Ī corrupt Outlook profile can prevent Outlook from authorizing and connecting to the mail server and result in the Outlook stuck in offline mode problem.
You can follow these methods to troubleshoot and resolve the Outlook stuck in Offline Mode error. #Outlook 365 work offline setting Offline# #Outlook 365 work offline setting Offline#.If you have feedback for TechNet Subscriber Support, your email account type, Exchange account or IMAP, POP account? What's your Outlook version? Mark the replies as an answers if they help and unmark them if they provide no help. Close Outlook, press Win+R to open Run in Windows, type Outlook /safe, press Enter to run Outlook in safe mode, then go to Working Offline to check if the issue can be reproduced. To check the status (please collect the Server name, status, protocol, Authentication, and Type information) when the issue occurs.ģ. If Outlook still tried to connect to server in when you're working offline with Status displays "Working Offline", please press and hold Ctrl, and then right- click the Outlook icon in the notification area, click Connection Status In Outlook, go to Send/Receive tab, in the Preferences tab, click Work Offline to switch Outlook from Cached mode to Offline mode.Ģ. I suggest we can do the following points for further troubleshooting:ġ. In your scenario, please go to the following path:Ĭ:\Users\%username%\AppData\Local\Microsoft\OutlookĬonfirm if the OST file is too large. What's your email account type, Exchange account or IMAP, POP account? What's your Outlook version? How can I teach Outlook to REALLY go offline and let me write or respond to emails without constant hassle, so that I can later sync when I am done.īTW: is this dinosaur REALLY still single-threaded and can't check mailboxes in the background? We are in the 20's, not back in the 90's! So it seems to try to connect even though it displays "Working It's quite an infuriating situation!Ĭlicking on "Cancel Server Request" (in the taskbar icon's menu) then gets things back to normal but only for a minute or so before it tries to connect again and goes unresponsive.īut even if I switch to Offline Mode it continues to connect! That's at least my guess because it continues to regularly freeze and hitting "Cancel server request" brings it back. While trying to connect to the servers. The UI then typically then doesn't react for 30-60 seconds before it comes back to live for maybe a minute and then this begins again. When having no network connectivity or being in a network that blocks access to certain email-servers (like in our company network blocking access to outside email servers) Outlook has the annoying habit of being constantly stuck and getting unresponsive
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